2019 WHO Global Service Centre (GSC), Malaysia Finance Assistant Vacancy

Deadline: January 24, 2019.

Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere. Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease.

We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

The WHO Global Service Centre (GSC), Malaysia, provides specialized services to all staff and all WHO offices worldwide in respect of human resources, procurement, finance and support of corporate IT applications and infrastructure. The aim of the GSC is to provide the swift and reliable delivery of a comprehensive array of products and services covering all these fields.

The Global Finance team (GFI) within the GSC provides processing and accounting services for payroll, pension, accounts payable, travel and expenses and awards transactions as set out in the Service Catalogue.
This is one of several identical job descriptions at the GSC. Within the delegated authority, the incumbent is assigned all or part of the following responsibilities. However, staff may be rotated and assigned to perform other duties within GFI as determined by the Coordinator, GFI which includes ad hoc assignments, reinforcing other teams or replacing other staff members as required.
General duties and responsibilities (for all teams):
1.  Deliver responsive services to customers and stakeholders in alignment with the GSC Service Catalogue. This is achieved through processing requests received in ERP workflow; requests assigned through other Corporate systems; or assigned directly by Supervisors, in accordance with established procedures, to correctly administer and implement the assigned tasks to ensure quality and accuracy are met.
2.  Follow up closely on the pending tasks to resolve within response times set out in the Service Catalogue.
3.  Seek advice or guidance from team members or Supervisors as and when necessary.
4.  Take initiative to communicate with colleagues within or across departments to seek confirmation or clarification on issues when necessary.
5.  Respond to enquiries and provides support, advice and guidance to clients in Headquarters, Regional Offices, Country offices.
6. Assist with identification of system issues or enhancements, and in testing fixes and solutions.
7. Reconcile General Ledger accounts; and prepare journal vouchers and accounting entries as required.


1. Education


– Completion of secondary school education or its equivalent, complemented by training in accounting or book-keeping.
– Training in financial accounting, managing financial transaction processing, payroll processing and/or income management, in an international environment, and using integrated financial management and reporting systems.

2. Experience


– At least 5 years of relevant experience in administration of which at least 2 years working in the field of accounting, finance or payroll or
– 4 years with a first level university degree or
– 3 years with an advanced university degree.
– Experience in the use of an ERP system such as Oracle.

3. Skills

– Work requires keeping up-to-date with new/changing procedures and regulations through the study of software tools and automated GSM-Oracle systems, Information circulars, WHO Manual updates, Standard Operating Procedures.

– Demonstrated skill and proficiency in the use of computers and information technology.
– Expertise in the use of MS Office and Web-based software.

4. WHO Competencies

  1. Teamwork
  2. Respecting and promoting individual and cultural differences
  3. Communication
  4. Moving forward in a changing environment
  5. Producing results

5. Use of Language Skills


– Expert knowledge of English.
– Beginners knowledge of French.
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