2019 SDSN Youth Team Culture & Volunteer Experience Design Volunteer Recruitment.

Deadline: Unspecified

At SDSN Youth, they empower young people to take meaningful action on the Sustainable Development Goals. By joining our global team, you will be working with a diverse and exceptional group of individuals with a variety of cultural, religious and political backgrounds, committed to sustainable development.

SDSN Youth would not be able to exist without its vast network of volunteers, a truly global team brought together to achieve one mission – empowering youth to achieve the SDGs. This role falls under the People & Culture, within the Operations team – in which there are 4 pillars: Education, Experience, Culture, and Performance.



  • Volunteer Experience
    • Managing the on-boarding experience for new starters
    • Managing the off-boarding of volunteers
    • Engage and help manage the experience for current volunteers: team building, connecting
  • Team Culture
    • Conducting Pulse surveys
    • Employee Relations point of contact for volunteers
    • Manage Internal communications: Conduct regular conference calls, Workplace
    • Vision and Core Value
  • People and Admin
    • Grievance/Conflict resolution
    • Policies and Procedures



1. Job Qualifications

The Culture & Experience Project Officer will be someone who:

  • Is curious, empathetic, listens.
  • Has the ability to be fair, neutral and diplomatic with decision making.
  • Is open-minded, and enjoys working with people. You are the representative of the people.
  • Is interested in team culture & volunteer experiences, and using elements of service design, and customer experience (or learning about the concepts), to design experience that sparks joy for our volunteers.

2. Minimum qualifications:

  • Have experience in managing multiple stakeholders/partners.
  • Have some professional or volunteer work experience in a team.
  • Have excellent organizational and leadership skills.
  • Be a proven team player with excellent interpersonal skills and ability to coordinate and manage workload across several projects/teams.
  • Demonstrate their ability to communicate effectively and report consistently. In a network, which operates across several time zones, reporting and communicating proactively is crucial.
  • Must be responsive and able to manage regular communication with the team – including after-hours conference calls, as the network spans 10 different time zones.
  • Be aged between 18-30 in order to be eligible for this role (exceptions may apply).

3. Preferred qualifications:

  • Has an interest in service design, customer experience or experience design.
  • Has experience volunteering or working in a global organization.
  • Has an interest in sustainable development, be passionate about the mission of the SDSN, including the pursuit of the Sustainable Development Goals and the Paris Agreement on climate change.
  • Possesses an excellent command of the English language, including writing, speaking and listening.
  • Is willing to travel occasionally (domestically and internationally).
  • Is able to demonstrate that they have the time and resources to commit to this role – candidates with too many overlapping commitments will be exempt from running for this position.


1. Making an Impact

  • Working SDSN Youth enables you to be at the forefront of efforts taken by the United Nations, governments, companies and civil society in developing and leading a global movement for sustainable development and enables to make an impact.
  • We engage closely with a range of stakeholders, including some of the world’s most influential leaders from business, academics, governement and civil society, forming partnerships to educate, connect and mobilise individuals and groups to achieve the SDGs.
  • Through our core programs, including the Local Pathways FellowshipYouth SolutionsGlobal Schools and SDG Student Program, we are creating a movement of young people from around the world, who are committed to sustainable development and are being equipped with the necessary skills and tools to overcome key challenges and meaningfully contribute to the achievement of SDGs in their communities.

2. Aspirations and Networks

  • SDSN Youth enables you to build professional and personal relationships with high-level stakeholders in civil society, business, government and the United Nations.
  • The SDSN Youth core team consists of more than 120 young people from more than 30 different countries, including students from Harvard, Oxford, LSE, Science Po, Monash and Columbia universities, and professionals working in agencies and organisation such as UNICEF, UNEP, UNDP, UN-Habitat, etc.
  • By joining one of our teams, you will be working with a diverse and exceptional group of individuals with a variety of cultural, religious and political backgrounds, committed to sustainable development.
  • The relationships you develop through SDSN Youth could serve as a foundation for your future endeavours.

3. Pathways to leadership

  • Attend high level domestic and international meetings and conferences and network with some of the most prominent figures in the SDG space.
  • Supported by our global team of experts across a range of areas, you will progress rapidly in a challenging but flexible, fulfilling and meaningful environment.
  • Your experiences will become central to our network’s efforts and legacy in empowering youth globally to make sustainable solutions.
  • Working with SDSN Youth will enable you to have a real impact while navigating through complex scenarios and overcoming difficult hurdles, preparing you for challenges of leadership.



Click here to apply

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